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As of February 1, 2023 Configura will no longer support Version 4 data.  Please reach out to support for help with your free upgrade to Version 5 immediately. 

HELP CENTER

CI Library CET/CAD
Spec
Workspace

HOW CAN WE HELP?

Please refer to our Frequently Asked Questions (FAQ) before contacting support.

chat2 CHAT

Chat with us for either IT support or training support. We can even remote into your computer if additional help is needed.

bug_qa REPORT ISSUE

Issues with manufacturer data can be reported here. We use the data they provide, and if it’s not right, we can contact them to get it fixed. 

mail EMAIL SUPPORT

Let us know that you need help through email and we will respond quickly. Our ticketing system ensures no email gets left unanswered.

FAST CUSTOMER SUPPORT

We pride ourselves on being responsive. If you run into a problem, it should be fixed as quickly as possible. We are available from 8:00 am to 5:00 pm EST, Monday through Friday and can be reached at (513) 554-1665.

If you need assistance after our regular business hours, please send an email to CILsupport@configura.com and we will get back to you as soon as possible.

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TRAINING OPPORTUNITIES