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Extension Review Policy

Purpose and Scope

The Configura Extension Review (ER) is designed to ensure all CET users enjoy a consistent, high-quality experience across all extensions. This policy outlines the standards, processes, and requirements for the Extension Review program.

Benefits of Extension Review

Ensures consistent user experience across all extensions
Maintains high standards for performance and stability
Provides accountability between Configura and Extension Owners
Creates a standardized process across all CET industry editions
Identifies and addresses potential issues before they impact users

Extension Review Types

On-Demand Review

When it occurs: Required for all new extensions before publication to the MyConfigura Marketplace.

Outcome: Extensions must pass this review to be publicly available.

Scope: Comprehensive review of all applicable criteria.

Annual Review

When it occurs: All extensions are eligible for annual review, but due to resource limitations, not every extension will be reviewed each year. Reviews are scheduled based on multiple factors including extension usage, previous review history, and available capacity. Extension Owners will be notified in advance when their extension is selected for review.

Outcome: Issues identified will be documented and must be addressed according to their severity.

Scope: Focuses on basic functionality and identifying issues that may have developed over time.

Note: The annual review is not a replacement for ongoing quality assurance and testing by Extension Owners.

Review Criteria

Common Criteria (All Extensions)

Installation

Verifies installation completes successfully
Confirms any required data downloads correctly
Tests compatibility with existing extensions

UI/UX

Product organization and grouping
Icon consistency (size, alignment, style)
Text standards compliance
Intuitive interface design
Accessibility considerations

Compatibility with CET Core

Integration with walls and architectural objects
Support for custom finishes
Compatibility with generic elevation
Proper visibility handling
Block functionality
Multi-floor support
Tagging functionality
Graphics editing
Rendering compatibility
Lighting compatibility

Performance

Startup time within acceptable limits
Drawing load performance
Large drawing capability
Memory usage optimization
Model optimization (triangle budget compliance)

Stability

UI interaction without crashes
Save and load reliability
Data integrity preservation
Legacy drawing support

Marketplace Presence

Complete and accurate information
Appropriate logo and branding
Clear title and descriptions
Correct categorization
Valid support contact information

Industry-Specific Criteria

Commercial Interiors (CI)

Furniture component behavior
Material legends
Panel functionality
Product categorization
Material application and schemes
Order export compatibility. OFDA XML, Configura SIF, and PMX

Material Handling (MH)

Pallet racking functionality
Conveyor system behavior
CollabPro compatibility

Kitchen and Bath (KB)

Cabinet behavior
Inserts, covers, and fillers
Worktop functionality
Sink and tap integration
Appliance integration
Kitchen preset modes
Auto-measure capabilities

Issue Severity Levels

Blocking Issues

Definition: Critical problems that must be resolved before approval.

Examples:

Installation failures
Severe performance degradation
Data corruption
System crashes
Security vulnerabilities

Resolution Timeline:

For On-Demand Reviews: Must be fixed before approval
For Annual Reviews: Must be addressed within 30-90 days, depending on severity

Very High Issues

Definition: Significant problems that substantially impact user experience.

Examples:

Major UI inconsistencies
Significant performance issues
Incompatibility with core CET features
Misleading product information

Resolution Timeline:

For On-Demand Reviews: Must be fixed before approval
For Annual Reviews: Should be addressed within 60-120 days

High Issues

Definition: Important issues that should be addressed to improve quality.

Examples:

Minor UI inconsistencies
Non-critical performance optimizations
Marketplace information improvements
Feature enhancements

Resolution Timeline:

For On-Demand Reviews: Should be fixed before approval but may receive conditional approval
For Annual Reviews: Should be addressed within 90-180 days

Review Process

Preparation

Extension Owners may provide notes or special information for consideration in the submission of an On-Demand review or directly to their Account Exectutive for an Annual Review.
Test environments will be prepared by Configura

Review Execution

Configura conducts the review against established criteria
Issues are documented in Jira with appropriate severity levels
Preliminary findings are shared with Extension Owners

Resolution

Extension Owners review findings and address issues
Configura verifies resolved issues
Final approval or rejection decision is made

Communication

All communication regarding Extension Review will occur through:

Jira tickets for issue-specific questions and verification requests
Direct email to extension-review@configura.com for general questions
Scheduled review meetings as needed

Jira Setup and Ticket Questions

Each manufacturer has a dedicated Jira project in Configura’s Jira instance for Extension Review work. Each project includes an Extension Review Epic that is used to organize review activity. Do not close or delete this epic.

Extension Review tickets will be linked to the Extension Review Epic. When a manufacturer has a question about a specific review ticket, or needs Configura to verify completed work, the manufacturer should:

Comment directly on the Jira issue with the question, context, or verification request
Move the issue to the appropriate status:
- More Info Needed when asking Configura a question or requesting clarification
- Ready For Test when requesting verification of a fix or update

General Extension Review questions that are not tied to a specific ticket can be sent to extension-review@configura.com.

Appeals Process

If an Extension Owner disagrees with review findings:

If a Jira issue has already been logged, comment on that issue with a detailed explanation and transition it to “More Info Needed.”
If no Jira issue exists, send a detailed explanation to extension-review@configura.com.
A secondary review will be conducted.
Final determination will be made within 10 business days.

For time-sensitive appeals, please send an email to extension-review@configura.com, regardless of whether a Jira issue exists.

Policy Changes

This policy may be updated at any time. Configura reviews publishing policies bi-annually for larger updates and will communicate material changes to Extension Owners with appropriate notice.

Resources and Support

Extension Review team: extension-review@configura.com
Jira access support: Developer Support
On-Demand Review Report Card: Available in Help Center
Common Issues to Avoid: Available in Help Center