Lena Ljungwald, Technical Communicator
After nine months’ maternity leave, Lena is back at Configura. She’s seeking new professional challenges and looking to broaden her responsibilities, from a technical communicator to a more customer-oriented role.
Lena has a Master of Science Degree in Information Systems Analysis from Linköping University. After graduating in 2005, she worked for a consultancy agency and was “on loan” to Configura for a few weeks as a technical writer. Her job: writing a user-friendly manual for CET Designer®.
“After five weeks, I was asked to stay on, and I became a permanent employee in November 2006. I like the atmosphere and my colleagues. The work climate is pleasant, and you’re free to speak your mind; we’re not very formal. You’re allowed to have a bunch of ideas and try them out to see if any of them will work. The company encourages you to show initiative, and I like that.”
Lena’s work in technical communication has included relaying usability issues in order to make the software as simple, logical and user-friendly as possible. “I talk and discuss a lot with our software developers. In connection with a new release, we may be presenting new features that I need to understand from a user perspective. I also write specific training materials for our customers.”
Personal development and expanding her competencies are important to Lena. She will be taking a step in a new direction, working on more externally oriented tasks than before. Lena will continue to write, but to a lesser extent. In her new customer-focused role, she’ll be a liaison for users, communicating their requests and ideas to the developers at Configura.
What Lena really appreciates and values is the variation in her work. A recent task was to tailor and carry out a course for Norema’s salespeople. Norema is a company that designs and manufactures kitchen, bathroom and storage solutions for the Norwegian market.
“It was a two-day beginner’s course through which the users learned how to use the CET Designer® application so they could plan, visualize and quote kitchens. You get the whole sales process in just one tool. I enjoy the challenge of conveying the advantages of our software and how to use it in a simple and pedagogical way.
“Our company’s strength is that we are keen on feedback and we are flexible. We keep in close touch with our customers, we hold our promises and we are honest about what can be done. I believe that these are a few of the keys behind Configura’s success.”
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